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Student Blackboard FAQs

Q:  How do I access my courses?

A:

Go directly to Blackboard (https://blackboard.tamut.edu) or click the Blackboard link in the Quick Links menu on the A&M Texarkana website. Use your NetID to log in. Watch this Overview of campus technology tools.

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Q: Why can't I log in?

A:

  1. How long has it been since you registered? It takes approximately 1 business day for information in Banner to move to Blackboard. Please allow sufficient time to pass.
  2. Try refreshing your browser cache

Q: I am logged in but I don’t see my courses. Where are they?

A:

Courses do not become available on Blackboard until the first official day of class. Be sure to check the schedule for the start date of your course, as many 7 week courses have different start dates from the regular semester schedule.

If you have just registered for a course, it may take up to 1 business day for your registration information to be added to Blackboard. If the course has officially started and it has been more than one business day since you have registered, contact the iSITE Service Desk.

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Help! I logged into my course but all I see is an announcement. I can’t find a link to send my instructor email. What do I do?

A:

  Show Course Menu Arrow

It’s likely that your course menu is minimized. On the far left of your screen about half way down, you will see an arrow in a narrow blue margin like the one shown on the left. Click this to expand the menu. Learn how to Navigate Blackboard.

If your course menu is expanded and you only see support links, chances are your instructor has not loaded content yet. Contact your instructor directly via their TAMUT email address.


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Q: Who do I contact for Technical Support?

A:

For technical support, please fill out an iSITE Service Desk support ticket.

If you cannot log in, you can email isite@tamut.edu or call the IT Helpdesk at 903-334-6603.

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Q:  I was taking a test and Blackboard kicked me out. What should I do?

A:

If this is a timed test, immediately try to go back and retake it. Your instructor may have allowed you to continue where you left off in case of this type of situation. The timer continues to run during the time you are away from the test, so do not delay.

If you try to re-attempt the test and your instructor has blocked this access, you will need to contact your instructor and have the test reset. This clears all the answers you put into the test; you will need to start from scratch.

To avoid this situation in the future, be sure to read the Student Best Practices for Assessments.

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Q:  I am taking an untimed test and the instructions state I can save it and return to it later; however, I don’t see a SAVE button. How do I do this?

A:

If the test is offered one question at a time, there is a Save Answer button for each question. Click that button for the current question. Previous questions were automatically saved when you navigated to the next question. Once you click this button it is safe to close your browser or switch to a different course or webpage. When you are ready to finish your test, it will allow you to resume right where you left off.

If the questions are offered all at once, click the SAVE ALL ANSWERS button (not the Save and Submit button) and then navigate away or close the browser. Your answers will be saved and you can return later and resume where you left off.

NOTE: This option does not work for timed tests, because the timer continues to run.

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Q:  Is Blackboard Learn available on my mobile device?

A:

The Bb Student App is currently available for free download on the following devices:

  • iPhone®, iPod Touch®, and iPad™
  • Android OS devices

This app provides the ability to access certain features of your Blackboard courses including accessing content and participating in discussions. It is not intended to replace your personal computer.

To download and start using Bb Student:

  1. Search for “Bb Student” in your App Store or scan the code below:
    iOS Bb Student AppAndroid Bb Student App
                  iOS                       Android
  2. Once Bb Student is installed, search for Texas A & M University - Texarkana using the search bar that automatically appears when you open the app.
  3. Select Texas A & M University - Texarkana.
  4. Log in using the same username and password you normally use to access Blackboard
  • 7101 University Ave
  • Texarkana, TX 75503
  • p: 903.223.3000
  • f: 903.223.3104
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