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Distance Education Student Grievance Process

Distance Education Student Grievance Process

Reauthorization of the Higher Education Act includes regulations regarding the delivery of distance education to out-of-state residents. The United States Department of Education (USDOE) requires that institutions comply with any applicable state approval or licensure requirements in each state to which distance education instruction is delivered.

Higher education institutions delivering courses by distance education are required to provide current or prospective students with contact information for filing complaints with the institution's State approval or licensing entity.
 

Filing Complaints with Texas A&M University-Texarkana

In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a complaint can be filed at the state or accrediting agency level. Students are advised to first attempt to resolve complaints through appropriate channels within Texas A&M University-Texarkana. Texas A&M University-Texarkana Student Rules are written to provide all students, including those enrolled in DE courses and programs, with instructions and contact information for each administrative unit through which to register a complaint or grievance.

Student rules outline grievance processes and procedures including the Texas A&M University-Texarkana offices responsible for assisting students with matters related to civil rights violations (including discrimination, disabilities, sexual harassment, etc.), academic matters (including grades, unexcused absences, suspensions, and blocks), student conduct and disciplinary matters, financial assessments, and parking citations. See the following rules and procedures:

UP 13.02.99.H0.01 Discussion and Resolution of Grade Disputes, Grievances, and Appeal Processes

Filing complaints with Texas Higher Education Coordinating Board

THECB Complaints Procedures

For more information, contact:

Jessica Acton, Coordinating Board Contact
Program Director
Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, TX 78752
512.427.6214
jessica.acton@thecb.state.tx.us

Filing Complaints with Other States

The Complaint Process for Individual States provides links to state education agencies and any other relevant State official or agency that would appropriately handle a student's complaint. Below is a list of available complaint process information for all states. The State Higher Education Executive Officers (SHEEO) also maintains an up-to-date list of this contact information.

You may also file a complaint with Texas A&M University-Texarkana regional accrediting agency, SACSCOC. Complete the Commission’s Complaint Form and send two print copies to the President, Southern Association of Colleges and Schools Commission on Colleges, 1866 Southern Lane, Decatur, GA 30033-4097.

In most cases, these complaint procedures require the student to exhaust all complaint avenues internal to the institution before a grievance can be filed at the State or accrediting agency level. A&M-Texarkana students are advised to attempt to resolve complaints with the A&M-Texarkana faculty and administration.

For more information or questions, contact the Office of the Provost:

Office of the Provost
Distance Education
7101 University Avenue
Texarkana, TX 75505
Phone: (903)223-3004
Email: provost@tamut.edu



State by State Agencies handling Distance Learning Complaints
StateLink to Complaint Process*
Alabama N/A
Alabama Commission on Higher Education
Alaska

N/A
Alaska Commission on Postsecondary Education

Arizona A.R.S. § 32-3052 and A.A.C. R4-39-403
Arizona Complaint Process
Arkansas Arkansas Complaint Process
California California Complaint Process
Colorado Colorado Complaint Process
Connecticut Connecticut Complaint Process
Delaware N/A
Delaware Department of Education.
District of Columbia For complaint process see section 2115 of regulations at the
District of Columbia Register
Florida

N/A
Florida Complaint Process

Georgia N/A
Georgia Complaint Process
Hawaii Hawaii Complaint Process
Idaho Idaho Complaint Process
Illinois Use institutional ombudsman/Dean/Department head/provost - hotline 217-782-2551
Indiana Indiana Complaint Process
Iowa Iowa Complaint Process
Kansas Kansas Complaint Process
Kentucky Kentucky Complaint Process
Louisiana N/A
State of Louisiana Board of Regents
Maine N/A
State of Maine, Department of Education
Maryland N/A
Maryland Higher Education Commission
Massachusetts Massachusetts Student Complaint Process
Michigan Michigan Complaint Process
Minnesota Minnesota Complaint Process
Mississippi

N/A
Mississippi Board of Trustees of State Institutions of Higher Learning

Missouri While the department does require students to pursue resolution through institutional processes, which are required as part of the licensure standards, the department does maintain a process for the review of student complaints at licensed schools. Information about that process is not currently available from the department’s website but is distributed to students upon request.
Missouri Department of Higher Education
Montana N/A
Montana University System
Nebraska Not available online.
Nevada Nevada Complaint Resolution Form
New Hampshire Complaints regarding non-compliance with agency New Hampshire Code of Administrative Rules, made to Executive Director of the Commission.
New Hampshire Postsecondary Education Commission Complaints page
New Jersey N/A
State of New Jersey Commission on Higher Education
New Mexico N/A
New Mexico Higher Education Department
New York New York Complaint Process
North Carolina If the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office: Post-Secondary Education Complaints, c/o Assistant Director of Licensure and Workforce Studies, University of North Carolina General Administration. 910 Raleigh Road, Chapel Hill, NC 27515-2688, telephone (919) 962-4558. The student may contact UNC General Administration for further details.
The Board of Governors, The University of North Carolina
North Dakota N/A
North Dakota Department of Career and Technical Education
Ohio Not available online.
The Ohio Board of Regents
Oklahoma

N/A
Oklahoma State Regents for Higher Education

Oregon

N/A
Oregon Student Assistance Commission, Office of Degree Authorization.

Pennsylvania

N/A
Pennsylvania Department of Education.

Rhode Island

N/A
Rhode Island Board of Governors for Higher Education

South Carolina South Carolina Complaint Process
South Dakota N/A 
South Dakota Complaint Process
Tennessee

The complaint form may be uploaded from the Tennessee Higher Education Commission

Texas

N/A  
Texas Higher Education Coordinating Board

Utah Utah Complaint Process
Vermont

N/A
State of Vermont, Department of Education

Virginia State Council of Higher Education for Virginia Student Complaints
Washington Washington Complaint Process
West Virginia

N/A
West Virginia Higher Education Policy Commission

Wyoming N/A
Wyoming Department of Education
  • 7101 University Ave
  • Texarkana, TX 75503
  • p: 903.223.3000
  • f: 903.223.3104
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