FAQ

How do I access my courses?

Go to Blackboard at http://blackboard.tamut.edu or by clicking the Blackboard link at the top of the A&M Texarkana home page. Your user name is the first four letters of your last name followed by the last four digits of your campus-wide ID. Your password is your campus-wide ID. Log in and click on your course name. An overview of the Blackboard system is available here.

Back to top

I am logged in but I don’t see my courses. Where are they?

Courses do not become available on Blackboard until about 8:00 am on the first official day of class. If you have just registered for a course, it may take up to 1 business day for your registration information to be added to Blackboard. If the semester has officially started and it has been more than one business day since you have registered, please contact Admissions.

Back to top

Help! I logged in to my course but all I see is an announcement. I can’t find a link to send my instructor email. What do I do?

  

It’s likely that your course menu is minimized. On the far left of your screen about half way down, you will see an arrow in a narrow blue margin like the one shown on the left. Click this to expand the menu. You might want to watch the overview video.


Back to top


Who do I contact for Technical Support?

For Blackboard technical support, please contact:

Julia Allen

903-223-3154

julia.allen@tamut.edu

Nikki Thompson

903-223-3083

nikki.thompson@tamut.edu

Jayson Ferguson

903-223-3105

Jayson.ferguson@tamut.edu

      For ACE Mail support, please contact:

Frank Miller

903-223-3156

frank.miller@tamut.edu

Jayson Ferguson

903-223-3105

Jayson.ferguson@tamut.edu


      You can also fill out an online trouble ticket or call the IT department at 903-223-3084 and tell the receptionist how we can assist you.

Back to top

I was taking a test and Blackboard kicked me out. What should I do?

If this is a timed test, immediately try to go back and retake it. Your instructor may have allowed you to continue where you left off in case of this type of situation. The timer continues to run during the time you are away from the test, so do not delay.

      If you try to reattempt the test and your instructor has blocked this access, you will need to contact your instructor and have the test reset. This clears all the answers you put into the test; you will need to start from scratch.

      To avoid this situation in the future, be sure to read the Student Best Practices for Assessments.

Back to top

I am taking an untimed test and the instructions state I can save it and return to it later; however, I don’t see a SAVE button. How do I do this?

If the test is offered one question at a time, there is a Save Answer button for each question. Click that button for the current question. Previous questions were automatically saved when you navigated to the next question. Once you click this button it is safe to close your browser or switch to a different course or webpage. When you are ready to finish your test, it will allow you to resume right where you left off.

NOTE: This option does not work for timed tests, because the timer continues to run.

Back to top

Is Blackboard Learn available on my mobile device?

Blackboard Mobile Learn is currently available on the following networks and devices:

To download and start using Blackboard Mobile Learn:

  1.   1)  Search for “Blackboard Mobile Learn” in your App Store or scan the code below:
  2.   2)  Once Blackboard Mobile Learn is installed, search for Texas A & M University - Texarkana using the search bar that automatically appears when you open the app.
  3.   3)  Select Texas A & M University - Texarkana.
  4.   4)  Log in using the same username and password you normally use to access Blackboard

         Coming Soon! Blackboard Mobile Learn will soon be available for single license purchase on all Android and iOS devices. The cost for access is very reasonable. Download the app, search for Texas A & M University - Texarkana, and click the link to be notified when this feature becomes available.

Back to top