How can I submit a Service Desk ticket?

The IT Help Desk offers prompt and efficient assistance to the Texas A&M University-Texarkana (TAMUT) community. Our team comprises of competent Client Support Specialists, who are certified and adept in resolving complex technical issues, alongside skilled student employees who have received comprehensive training. To open up a Service Desk Ticket:

If you need to request a service or report an issue, please follow the instructions below to submit a ticket to our IT department.

Online Submission

You can submit a ticket online through TAMUT’s service management platform, Team Dynamix. To access the platform, click the link below:

Submit a Ticket to IT

On the Team Dynamix platform, you can request a variety of services and report any technical issues you are experiencing. Follow the on-screen instructions to complete your ticket submission.

Phone Support

If you are unable to access the Team Dynamix system, you can also reach our IT Service Desk by phone. Our dedicated client support specialists are ready to assist you.

IT Service Desk Phone Number: (903) 334-6603

In-Person Support

For personal assistance, you can visit the IT Service Desk in person. Our team is located on the 2nd floor of the University Center building, room UC257.

Whether you choose to submit a ticket online, call, or visit us in person, our goal is to provide you with prompt and efficient support for all your IT needs.

How do I connect to Campus Wi-Fi?

Eagle Wi-Fi supports all operating systems including Windows, Mac OS X, iOS, Android, Linux, Chromebooks, and more.

 Visit our Step-by-Step instructions for Students, Faculty, Staff, and Guests web page for more information.

If you are having difficulty connecting, please contact the Help Desk at (903) 334-6603 or create an Support ticket.

NOTE: Due to federal law and University policy, IT does not support peer-to-peer (P2P) services. Some video games will use P2P for voice communications and online gaming (e.g., Call of Duty, Grand Theft Auto and some MMO games).

How can I reset my password?

You may reset your EagleID password at This EagleID Password Self-Service site will provide you the ability to change your password, unlock your account, and update your profile.  If you have not already enrolled for this service and have forgotten your password, please call the Help Desk at (903) 334-6603.   For more information click here.

Your EagleID is:

Students:  first 4 letter of your last name and the last 4 numbers of your student ID (example: John Smith = smit1234)

Faculty and Staff:  first initial, last name (example: John Smith =  jsmith)

NOTE:  Your EagleID is what you use to login to campus computers, Digital Backpack, Blackboard, Canvas, and Service Desk Ticketing System.

Off Campus Access

Faculty and Staff:  

Can I connect to TAMUT's VPN? 

Yes, see Connecting to TAMUT's VPN for instructions. You must also have clearance from your supervisor.

Can I access my office computer off campus?

Yes, with clearance from your supervisor, RDP is also available.

How do I access my mapped drives from home? 

You will need to connect to VPN and Manually Map to your Drives.

Students, Faculty, and Staff: 

Can I access VDI off campus?

Yes, login to your Digital Backpack and select Virtual on the left side menu.  You will see the virtual desktops available to you.

Are there any Office 365 Training Documents?

Yes, there are!  The Office 365 Guides and Resources list contains links to training videos and instructional guides.


Zoom is one of the official video conferencing platforms of Texas A&M University-Texarkana (TAMUT) and is highly recommended for use during campus closures. It is an excellent tool for students, faculty, and staff to create and host high-quality online meetings, classes, and events while taking advantage of Zoom's video, chat, breakout rooms, screen-sharing, and whiteboard capabilities.

If you are new to using Zoom at TAMUT, we strongly encourage you to set up your TAMUT Zoom account. This will allow you to fully utilize Zoom's features and take advantage of the platform's capabilities for your online activities.

Contact Information Technology

Hours of Operation | M - Th 8am to 8:45pm | F 8am-5pm | Summer Hours 8am-5pm
Information Technology
University Center
IT Service Desk: (903) 334-6603